![]() Job description – A listing of required duties to be performed by an employee in a particular job. Job analysis – A detailed listing of the tasks performed in a job, which provides the basis for a sound job description. ![]() Inter-hotel property referrals – A system in which one member-property recommends another member property to a guest. Interfacing – The ability of computers to communicate electronically and share data. Interdepartmental communication – Communication between departments. In-room guest check out – A feature of the property management system that allows the guest to use a guest room television to check out of a hotel. In-house laundry – A hotel-operated department that launders linens, uniforms, bedspreads etc. Independent hotel – A hotel that is not associated with a franchise. Incentive program – An organized effort by management to understand employees’ motivational concerns and develop opportunities for employees to achieve both their goals and the goals of the hotel. Hubbart formula – A method used to computed room rate that considers such factors as operating expenses, desired return on investment and income from various departments in the hotel. Housekeeping room status – Terminology that indicate s availability of guest room such as available, clean or ready ( room is ready to be occupied ), occupied ( guest or guests are already occupying a room ), dirty or stay over ( guest will not be checking out of a room on the current day ), on change ( guest has checked out of the room, but housekeeping staff has not released the room for occupancy), and out of order ( the room is not available for occupancy because of a mechanical malfunction) House count – The number of persons registered in a hotel on a specific night. Hotel representative – A member of the marketing and sales department of the hotel who actively seeks out group activities planner. Hospitality – The generous and cordial provision of services to a guest. Hardware – Computer equipment used to process software, such as central processing units, keyboards, monitor and printers. Hard key system – A security devise consisting of the traditional hard key that fits into keyhole in a lock preset tumblers inside the lock are turned by the designated key. Guest supplies – Commonly referred to as guest amenities or personal toiletries care items such as small bottles of shampoo, hair conditioner, lotion, soap, mouthwash, shoeshine cloth, mending kit etc. Guest histories – Detail concerning the guest’ visits, such as ZIP code, frequent of visits, corporate affiliation or special needs. ![]() Guest Folio – A form imprinted with the hotel’s logo and control number and allowing space for room number, guest identification, date in and date out, and room rate in the upper left-hand corner it allows for guest charges to be imprinted with PMS and is filed in room number sequence. ![]() Guaranteed reservations – Prospective guests who made a contact with the hotel for a guest room. Group travelers – Person who are travelling on business or for pleasure in an organized fashion. ![]() Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. ![]()
0 Comments
Leave a Reply. |